Privacy Policy

Last updated: March 2025

1. Introduction

LERA Health ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our platform and services.

2. Information We Collect

We collect the following types of information:

Personal Identifiers: Name, email address, date of birth, phone number, and billing information.
Health Information: Health history questionnaire responses, lab test results, and health goals.
Usage Data: Information about how you interact with our platform, including pages viewed and features used.
Device Information: IP address, browser type, and operating system.

3. How We Use Your Information

We use your information to:

Provide, personalize, and improve our Services
Process payments and manage your membership
Communicate with you about your health plan and our Services
Comply with legal obligations, including HIPAA requirements
Conduct research and analytics to improve our platform (using de-identified data)

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Licensed Practitioners: Healthcare professionals involved in your care.
Lab Partners: CLIA-certified laboratories that process your test samples.
Service Providers: Third-party vendors who assist us in operating our platform (subject to strict confidentiality agreements).
Legal Requirements: When required by law or to protect the rights and safety of our users.

5. Data Security

We implement industry-standard security measures to protect your personal and health information, including encryption in transit and at rest, access controls, and regular security audits. We comply fully with HIPAA requirements.

6. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your account and associated data
Opt out of non-essential communications

7. Cookies & Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.

10. Contact Us

For privacy-related inquiries, please contact our Privacy Officer at privacy@lerahealth.com.